Delivery and Refund Policy
This policy explains the delivery, subscription cancellation, and refund terms applicable to paid digital services provided through helo.land by HELO TEKNOLOJİ GİRİŞİM YÖNETİM DANIŞMANLIĞI ANONİM ŞİRKETİ.
1. Nature and Delivery of the Services
Paid services offered through helo.land are digital services. No physical products are shipped and no delivery by post or courier is provided.
Access to the relevant subscription and digital services begins immediately after payment is successfully completed. If access is not activated despite successful payment, please contact us at hey@helo.land.
2. Payment
Payments are processed through iyzico, a payment service provider operating in Türkiye. Card and payment information used during the transaction is subject to the security and processing rules of the relevant payment service provider.
3. Subscription Cancellation
A subscription may be cancelled through the subscription management area of the user's account. Cancellation does not automatically entitle the user to a refund of fees already charged, except in the circumstances set out below or where otherwise required by applicable law.
4. Circumstances Eligible for a Refund
A refund request may be considered where one of the following circumstances is verified:
A duplicate payment was charged for the same transaction.
An incorrect or unauthorized amount was charged.
Payment was successfully completed, but access to the purchased digital service was never activated and the issue could not be resolved.
Any mandatory consumer rights that cannot be limited by contract under applicable law remain unaffected.
5. Refund Requests and Review
Refund requests must be sent to hey@helo.land and should include the email address associated with the account, the payment date, the transaction amount, and the reason for the request. Additional information, such as proof of payment or transaction details, may be requested to review the claim.
Requests are reviewed against payment and service records. If the applicable refund conditions are verified, the refund process will be initiated without undue delay.
6. Refund Method
Approved refunds are returned to the card or payment method originally used for the transaction. The time required for the amount to appear may vary depending on iyzico, the card-issuing bank, or the relevant payment institution. Refunds cannot be made to a different card, bank account, or third party.
7. Contact Information
Company: HELO TEKNOLOJİ GİRİŞİM YÖNETİM DANIŞMANLIĞI ANONİM ŞİRKETİ
Address: Fatih Sultan Mehmet Mah. Balkan Cad. ÜMRANİYE/İSTANBUL, Türkiye
Email: hey@helo.land